FAQ

  1. How does the Senators Community Foundation merchandise draw work?

The draw administered by the Senators Community Foundation is a raffle licensed by the Alcohol and Gaming Commission of Ontario (AGCO) where individuals purchase ticket(s) for the opportunity to win one of three prizes.

Q. Who is eligible to buy draw tickets?
If you meet the following criteria, you are eligible to purchase draw tickets:

  • Must be 18 years of age or older at the time of purchase.
  • Must be located in the Province of Ontario at time of purchase.
  • Must not be one of the following:
    • Full-time, part-time, or student employee of the Senators Community Foundation.
    • An employee of the Alcohol Gaming Commission of Ontario.
    • An employee of the supplier of the Raffle System who are involved with the development and/or support of the Raffle System.
    • Such other persons designated from time to time as Related Parties by the Foundation.
    • Individuals who appear to be intoxicated.

Note: Prior to the purchase of a ticket online, you will be required to verify your eligibility and that the information is complete and accurate.

Q. Can I play more than once in a game?
Yes. You can purchase more than one ticket.

Q. What are the odds of winning?
The odds of winning the prize are based on the number of tickets sold.

Q. Do I have better odds online?
Your odds of winning do not change based on the manner in which you purchase your draw ticket; online and in-venue sales have the same odds of winning. The odds of winning the prize are based on the number of tickets sold.

Q. How is the winning number drawn?
A unique winning number is randomly generated and issued by the electronic system out of the numbers purchased (in-venue and online) for that particular draw. The mechanism for selecting the winning number is a computer-based random number generator that has been certified by the AGCO.

Q. When is the winning number drawn and posted?
Ticket Sales close at the designated time according to our Rules of Play. Once the winning number has been drawn and posted, you can find it and the prize associated:

  • Announced at https://www.sensgalaraffle.com/
  • Displayed on the online Senators Community Foundation ticket purchase website below the ticket purchase numbers.
  1. How do I claim my prize?
    The winner will be contacted if they have won.


Please note: Online ticket sales must be claimed by the individual named in the original purchase transaction. Senators Community Foundation is not responsible for any division of the winning prize amount to any other party other than the individual named in original purchase transaction.

Q. Do I need to live in Ontario to play?
You do not need to live in the province of Ontario to purchase a ticket, but you do need to be physically located within the province of Ontario at the time of purchase of your online ticket to be eligible to play.

Q. How can I pay for my online ticket?
Our online website accepts the following payment types: Debit, Visa, and MasterCard.

Q. I cannot access www.sensgalaraffle.com. What should I do?
Per AGCO regulations – please be advised that you must be located within the province of Ontario at the time of your purchase. Your device’s locations services must be turned on to verify your location prior to entry to the online sales platform. Users must also agree to all Terms and Conditions outlined.

Q. I purchased a ticket but did not get my numbers. What should I do?
If you purchased your ticket but did not receive your numbers, please check your junk or spam folders in the event it was flagged by your email provider. If you still do not have your  ticket, contact 5050@ottawasenators.com and our support staff will re-send your raffle numbers (some verification will be required). If your transaction completed successfully, your numbers will still be part of the draw.

Q. I think I, or someone I know, may have a problem with gambling. What should I do?
The Senators Community Foundation promotes responsible gaming at all times. If you are looking for help or advice about problem gambling, please visit: www.problemgamblinghelpine.ca or contact the Ontario Problem Gambling Help Line / Free Health Services Information at 1- 888-230-3505. TECHNICAL HELP

Q. Why does www.sensgalaraffle.com require my location and/or why am I receiving the following prompt: Ex www.sensgalaraffle.com would like to use your current location?"
Your current location is required to confirm eligibility. The raffle will be offered throughout the Province of Ontario (the "Raffle Area"). Void outside the raffle Area and where prohibited by law, rule, or regulation.

Q. What if I already selected "Don't Allow"?
Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See instructions provided for you on the website.

Q. What if I receive the following prompt: "You must allow your browser to share your location to purchase tickets, please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?

The browser should reload the page and ask you to share location upon loading.

Note: In some browsers, the popup may say "close" instead of "OK"

Q. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?
Please send us an email to 5050@ottawasenators.com to email you your tickets.

Q: What if I cannot purchase tickets on www.sensgalaraffle.com due to Location issues?
You may have told your browser to never share your location. You need to change that setting to allow sale. See instructions here.

  1. When I am trying to process a transaction it is not working? What can I do?

Please remember that when you are filling in the personal information at the checkout page the address you input must match the address of the Credit Card that will be used for the transaction. Please ensure all fields are inputted correctly.